Question 1

Can a user get access to the 5G IoT smartlocks without the software or apps?

Accepted Answer

Yes. You can unlock with our 5G IoT smartlocks with a PIN code - this PIN code can be permanent and provided on set-up (we will ask you this in a questionaire upon set up). Alternatively an account administrator can generate time-sensitive PIN codes and email them to the users or tell them the users over the phone, so they don't have to use app or software to unlock the smartlocks. You can have an unlimited amount of PIN's or just one or a few. But for the purposes of tracking/live events, we recommend one PIN per user be generated, and they keep this personal to them, so that lock actitivity tracking can take place. Also our 5G IoT smartlocks work with keycards. You can generate the unique ID/digital key for the keycard in our lock management software, and then write to the card with our Digital Keys app and give that card to the user, so they can use it anytime and any place you have authorised them access to.

Question 2

Can any user (without having the app installed, or without being in the system as authorised for PIN's or cards) get access to the smartlocks via someone else ie.admin or someone authorised to grant such permissions?"

Accepted Answer

Yes, any user not authorised in the system can simply call a phone number of the account administrator, and the account administrator can hit a remote unlock button in the software to grant access immediately (without having to create a unique digital key with the calendar interface in the software).

Question 3

Can the user get access to the smartlocks if the system/network goes down?

Accepted Answer

Yes, we provide master PIN's, master cards upon set up/purchase which will always work. Also if you are using your product with NFC (on phones or with NFC tokens) for local unlocking (you only need an online connection once to pre-program for the time-sensitive use with digital keys)

Question 4

Can users have different access permissions according to their workspace requirements? (ie.specific floor (general access), specific office, etc)"

Accepted Answer

Yes, the account administrator can select the specific locks on a list that they want the specific user to have access to, when they are generating them a new digital key in the software.

Question 5

Can you have unlimited number of administrators?

Accepted Answer

Yes. its up to you to decide how many account administrators you want to create, and what rights/controls they can use. When you order from us, we ask for one account administrator email, and then its up to you after that how you want to control your administrator access.

Question 6

Can users have different access permissions according to their work timetables?  ie. employers can set office hours mode for certain employees or offices etc

Accepted Answer

Yes, account adminstrators select the date and time (minimum 15 minute time slots) for which they want the users digital key to work for. Or you can create schedules so that keys only work say every day from 8am-6pm or any other times you choose.

Question 7

Can users have different account permissions? ie. Employer can add and remove employee access, but employees cannot"

Accepted Answer

Yes. Employee(user) access can be removed by hitting cancel button in an instant. Digital Keys for users can be deleted in an instant too. Also employee's can't grant access to specific features such as see history of unlocking only and not access to generate their own digital keys.

Question 8

Can administrators create different user groups and assign group permissions? ie. access points, visitors"

Accepted Answer

Yes. The administrator can create new user groups in seconds, and select the access rights for those users. For example set up a user group called 'plumbers' and give them access to only common door 1 and room door 3.

Question 9

How many access points (doors etc.) can be granted to each user?

Accepted Answer

Yes. This is unlimited.

Question 10

Are data export functionalities supported?

Accepted Answer

Yes, you can download as CSV or Excel files for data analaytics anytime.

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Smart Access Management Software

Frequently Asked Questions

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