top of page

Support and Help Portal

SUPPORT HOME / DIGITAL KEYS APP / TROUBLESHOOTING

Updated on 15/8/2023

To unlock Digital Keys 5G IoT smartlocks during the date/time you have been given a digital key for by the smartlock owner, you need to open the Digital Keys app on your phone (and make sure you have switched on NFC in phone's settings). You then need to hold the back of your phone within 2-5 centimetres of the middle of the numberpad, and then wait a second or two for the lock to wake up and to unlock (it's like paying with a credit card/phone and a POS machine), sometimes you may have to move slightly to find the sweet spot for the exchange of the data.

​

To lock the smartlock again you need to press 2C. You can do this at anytime after you have unlocked.

gemiddelde waardering 3 uit 5, gebaseerd op 150 stemmen, Rate us
digitalkeyswhitelogo.png

About Digital Keys

About Us

Contact Us

Jobs

Press

Blog

Founders Story

​

​

​

Products and solutions

Smart Padlock

Smart Deadbolt 

Smart Doorlock

Accessories

​

​

​

​

​

Overview

Industries

Offices

Hotels

Energy

Education

Residential

​

​

​

Resources

Customer stories

Use Cases

Support

Follow

facebook_edited.png
insta.png
linkedinlogo.jpg
youtubelogo4.png
X-Logo.png
digitalkeyslogo.png
Veelgestelde vragen
bottom of page