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Hardware Functionality (9)
How to Video Library (6)
Can I use rechargable batteries or my own batteries?
What happens to the smartlocks if there is a blackout?
Can I use my own SIMs?
What material is the smart padlock made of?
Is the padlock weatherproof? If so what is the IP rating?
What is the warranty period of the smart padlock?
How do I know if the batteries are running low?
What temperatures can the padlock function under?
How do I unlock the padlock?
How to unlock your smart padlock with digital keys app, NFC cards and PINs
How to remote unlock your smart padlock
How to create different time-sensitive PIN codes
How to do delete PINs
How to make time-sensitive digital keys for yourself and for your users and share them with your users
How to register a user to unlock your smart padlock
Issues and Troubleshooting (8)
I'm hitting the unlock button in the app, but the lock is not unlocking
I've lost my phone/my phone has been stolen or a user/guest has lost their phone/phone has been stolen - what should i do?
I'm not receiving digital keys emails.
I cant sign in to the digital keys app
I'm trying my best to unlock the smart lock with a PIN, but its not unlocking
I'm having problems with my smart locks and my questions cannot be found here, what should I do?
I do not have my phone, or keycard with me, (I'm locked out) what can I do to get in?
My lock batteries have completely run out, and I'm locked out, what can I do?
Diagnostics Indicators Library (6)
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