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Support and Help Portal


I'm not receiving Digital Keys emails

Updated on 15/8/2023

Digital Keys sends emails to you to let you know about important things like being notified that you have just been generated a new digital keys; setting up your Digital Keys Asset Management Software account, new accesses given to you, reset password links, and more. If you are not receiving these emails, it may be for one of the following reasons:


1. Your email provider is taking longer than expected - try refreshing your inbox

If this is the case, wait a few minutes and refresh your email inbox again


2. You are using a company email with a firewall

If you have a company email, there could be a firewall that has been setup by your company's IT department to block out third party emails. We recommend contacting your company's IT department to whitelist the email or .Alternatively, ask your property manager/host/account owner to use your personal email address when they register you in the asset manager software instead of your work email address.


3. Digital Keys emails are going to your spam folder

Your email client may be accidentally sending Digital Keys emails to the spam folder. Check your spam folder and check your email provider's instructions on how to prevent email addresses from going to the spam folder

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