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Support and Help Portal
I'm having problems with my smart locks and my questions cannot be found here, what should I do?
Updated on 15/8/2023
Please get in touch with the company that sold you your smart lock (our distributor partners). or you can send an email to us email@example.com
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I'm hitting the unlock button in the app, but the lock is not unlocking
I've lost my phone/my phone has been stolen - what should i do?
I'm not receiving digital keys emails.
I cant sign in to the digital keys app
I'm trying my best to unlock the smart lock with a pin, but its not unlocking
My questions cannot be found here, what should I do?
I do not have my phone, or keycard with me, (I'm locked out) what can I do?
My lock batteries have completely run out, and I'm locked out, what can I do?
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