top of page
Support and Help Portal
I can't sign into the digital keys app
Updated on 15/8/2023
If you are an account administrator please use the same email address and same password you used to sign into the Digital Keys Asset Management Software.
If you a digital keys user, then you must use the same email to log into the app, as your account administrator used to register you as a user in the software/system (please check this with your account administrator if you are not sure).
If you are trying to enter a password for the first time in the iPhone app, please make sure you use a combination of one lower case, one upper case, one number and one special character.
Related articles
![bookicon2.png](https://static.wixstatic.com/media/3a1b1f_3ebd958a5bda4285b0b284aec0b85b9f~mv2.png/v1/fill/w_25,h_20,al_c,q_85,usm_1.20_1.00_0.01,enc_auto/bookicon2.png)
![bookicon2.png](https://static.wixstatic.com/media/3a1b1f_3ebd958a5bda4285b0b284aec0b85b9f~mv2.png/v1/fill/w_25,h_20,al_c,q_85,usm_1.20_1.00_0.01,enc_auto/bookicon2.png)
![bookicon2.png](https://static.wixstatic.com/media/3a1b1f_3ebd958a5bda4285b0b284aec0b85b9f~mv2.png/v1/fill/w_25,h_20,al_c,q_85,usm_1.20_1.00_0.01,enc_auto/bookicon2.png)
![bookicon2.png](https://static.wixstatic.com/media/3a1b1f_3ebd958a5bda4285b0b284aec0b85b9f~mv2.png/v1/fill/w_25,h_20,al_c,q_85,usm_1.20_1.00_0.01,enc_auto/bookicon2.png)
![bookicon2.png](https://static.wixstatic.com/media/3a1b1f_3ebd958a5bda4285b0b284aec0b85b9f~mv2.png/v1/fill/w_25,h_20,al_c,q_85,usm_1.20_1.00_0.01,enc_auto/bookicon2.png)
![bookicon2.png](https://static.wixstatic.com/media/3a1b1f_3ebd958a5bda4285b0b284aec0b85b9f~mv2.png/v1/fill/w_25,h_20,al_c,q_85,usm_1.20_1.00_0.01,enc_auto/bookicon2.png)
![bookicon2.png](https://static.wixstatic.com/media/3a1b1f_3ebd958a5bda4285b0b284aec0b85b9f~mv2.png/v1/fill/w_25,h_20,al_c,q_85,usm_1.20_1.00_0.01,enc_auto/bookicon2.png)
![bookicon2.png](https://static.wixstatic.com/media/3a1b1f_3ebd958a5bda4285b0b284aec0b85b9f~mv2.png/v1/fill/w_25,h_20,al_c,q_85,usm_1.20_1.00_0.01,enc_auto/bookicon2.png)
I'm hitting the unlock button in the app, but the lock is not unlocking
I've lost my phone/my phone has been stolen - what should i do?
I'm not receiving digital keys emails.
I cant sign in to the digital keys app
I'm trying my best to unlock the smart lock with a pin, but its not unlocking
My questions cannot be found here, what should I do?
I do not have my phone, or keycard with me, (I'm locked out) what can I do?
My lock batteries have completely run out, and I'm locked out, what can I do?
bottom of page