top of page

Support and Help Portal


Successful connection to network (for remote unlock)

Updated on 15/8/2023

To connect the smart padlock to the local 5G IoT network for a remote unlock (either a local LTE-M or NB-IoT network, depending on your country) it will take a few seconds to connect (time to connect will depend on distance from nearest mobile tower and is around 5-15 seconds).


When a connection is established, the letters NB or M1 will display in the top left corner of the LED display with signal bars (depending on what your local network is NB = NB-IoT network, and M1 = LTE-M network). You can then ask your account administrator to click on the remote unlock button in the asset management software to send an unlock command to the padlock and unlock it.

average rating is 3 out of 5, based on 150 votes, Rate us
bottom of page